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Emeritus Professor Cindy Gallois
  – Professor, School of Psychology

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Emeritus Professor Cindy Gallois
Cindy has been with UQ since 1979 and has been a professor since 1996. She was the founding director of the former Social and Behavioural Sciences (SBS) Faculty Centre for Social Research in Communication. She has held several University executive positions including serving as President of the Academic Board (1998 to 2000), and Associate Dean (Research) (2003-2007, also Deputy Executive Dean 2006-7), and Acting Executive Dean (2008-2009) in the former Faculty of SBS. Cindy’s areas of research interest include health communication and health psychology. She is a Fellow of several prestigious international and Australian Academies.
+61 420 979 024
+61 7 3365 4466
Postal Address:
School of Psychology
The University of Queensland
St. Lucia, Qld., Australia 4072

Picture of 'Emeritus Professor Cindy Gallois'
Emeritus Professor Cindy Gallois

BS (Georgetown), MA, PhD (Florida), FASSA, MAPsS


I have been at UQ since 1979, starting as a Lecturer; Professor since 1996. I am the founding Director of the SBS Faculty Centre for Social Research in Communication (began in 2002). I was seconded to the UQ Academic Board as Deputy Presiddnt (1997) and President (1998-2000). From 2003-2007, I was Associate Dean (Research) in the Faculty of Social and Behavioural Sciences (Deputy Executive Dean, 2006-7).  In 2008 and 2009, I was Acting Executive Dean, and I have now returned to full-time research in health communication and health psychology.

Professional Activities:

Fellow Academy of the Social Sciences in Australia, Fellow International Communication Association, Fellow Society of Experimental Social Psychology, Fellow International Association of Language and Social Psychology, Charter Fellow International Academy of Intercultural Relations, International Communication Association Executive (2000-5), President (2001-2), President International Association of Language and Social Psychology (2000-2), Member Australian Research Council College: Social, Behavioural, and Economic Sciences Panel (2001-3), Member ARC LIEF Panel (2008), President University of Queensland Academic Board (1998-2000), President Society of Australasian Social Psycholgists (1997-9); Associate Editor Journal of Cross-Cultural Psychology (2005-12), Associate Editor Communication Yearbook (2009-12), Editor Human Communication Research (1995-8); Editorial Boards, Journal of Language and Social Psychology, Human Communication Research, Communication Theory, Journal of Communication, Management Communication Quarterly, Asian Journal of Communication; Member, APsS, SPSP, SASP, IALSP, ANZCA.

Picture of 'Emeritus Professor Cindy Gallois'
Emeritus Professor Cindy Gallois
Research Activities:

Intergroup communication in health, organisational, and intercultural contexts, social psychology of language and communication, health psychology

Current grants:

Australian Research Council, ARC (Discovery grant 2013-2015):Overcoming language barriers in healthcare: Towards safe and effective communication when patients or clinicians use a second language (CIs Meuter, Gallois, Segalowitz, and Ryder).

An Australian-Canadian study on the impact of communicating risk to patients by health professionals when one of both are speaking their native or a second language.

ARC (Linkage grant 2012-2014): Refugees’ employment aspirations and intergenerational communication about future occupational pathways (CIs Hebbani, Khawaja, Colic-Peisker, Obijiofor, Gallois; industry partner Access).

 A study of the impact of family communication on acculturation and employment among recently arrived refugees.

ARC (Linkage grant 2012-2015): Futile treatment at the end of life: Legal, policy, sociological, and economic perspectives (CIs Wilmott, White, Gallois, Parker, Graves, Winch, industry partner Royal Brisbane and Women’s Hospital).

A study of doctors' understanding of futile treatment and the conditions in which it occurs, including the impact of communication with patients and with other health professionals.

ARC (Discovery grant 2010-2012): Therapeutic pluralism in pregnancy, labour and birthing: Decision‑making, communication and inter‑professional dynamics (CIs Adams, Broom, Gallois, Sibbritt).

A survey and qualitative study of the experience of pregnancy and childbirth by Australian women, including communication with health professionals. 

Queensland Health (2009-2013): Queensland Centre for Mothers and Babies (CIs Lee, Miller, Thompson, Watson, Gallois, Kruske).

A research program around maternity care in Queensland, including evidence-based practice and the development of tools for woman-centred care and better interprofessional practice.


Representative Publications:

Heatley, M.L., Watson, B.M., Gallois, C., & Miller, Y. (in press).  Women’s perceptions of communication in pregnancy and childbirth: Influences on participation and satisfaction with care.  Journal of Health Communication.  (accepted 28-4-14)

Watson, B.M., Heatley, M., Kruske, S., & Gallois, C. (in press, accepted 28-8-14).  The importance of effective communication: The perspective of maternity clinicians.  Health Communication.

Gallois, C., Willmott, L., White, B., Winch, S., Parker, M., Graves, N., Shepherd, N., & Close, E. (in press; accepted 17-2-15).  Futile treatment in hospital: Doctors’ intergroup language.  Journal of Language and Social Psychology.

Hewett, G.G., Watson, B.M., & Gallois, C. (2015).  Communication between hospital doctors: Underaccommodation and interpretability.  Language and Communication, 41, 71-83.

Baker, R., Angus, D., Smith-Conway, E., Baker, K.S., Gallois, C., Smith, A., Wiles, J., & Chenery, H.J. (2015).  Visualising conversations between care home staff and residents with dementia.  Ageing and Society, 35(20, 270-297.  DOI: 10.1017/S0144686X13000640

Steel, A., Adams, J.,  Sibbritt, D., Broom, A., Frawley, J., & Gallois. C.  (2014).  Relationship between complementary and alternative medicine use and incidence of adverse birth outcomes: An examination of a nationally representative sample of 1,835 Australian women/  Midwifery, 30(12), 1157-1165.

Steel, A., Adams, J., Sibbritt, D., Broom, A., Gallois, C., & Frawley, J. (online 2013).  Managing the pain of labour: Factors associated with the use of labour pain management for pregnant Australian women.  Health Expectations, DOI: 10.1111/hex.12155.

Hewett, D., Watson, B., & Gallois, C. (2013).  Trust, distrust, and communication accommodation among hospital doctors.  In Crichton, J., & Candlin, C. (Eds), Discourses of trust.  Basingstoke: Palgrave Macmillan.

Watson, B., Gallois, C., Hewett, D., & Jones, L. (2012).  Culture and health care: Intergroup communication and its consequences.  in J. Jackson (ed.), The Routledge handbook of language and intercultural communication (pp. 512-524).  London: Routledge.

Gallois, C., Cretchley, J., & Watson, B. (2012).  Methodology in intergroup communication: Eclectic approaches to communicating identity.  In H. Giles (Ed.), The handbook of intergroup communication (pp. 31-43).  New York: Routledge. 

Watson, B., Hewett, D., & Gallois, C. (2012).  Intergroup communication and health: Hospitals, identity, and implications for care.  In H. Giles (Ed.), The handbook of intergroup communication (pp. 293-305).  New York: Routledge. 

Cretchley, J., Gallois, C., Chenery, H., & Smith, A. (2010).  Conversations between carers and people with schizophrenia: A qualitative analysis using Leximancer.  Qualitative Health Research, 20(12), 1611-1628.  DOI: 10.1177/1049732310378297

Smith, E.R.,Broughton, M., Baker, R., Pachana, N.A., Angwin, A.J., Humphreys, M.S., Mitchell, L., Byrne, G.J., Copland, D.A., Gallois, C., Hegney, D., & Chenery, H.J. (2011, online 2010). Memory and communication support in dementia: Research-based strategies for caregivers.  International Psychogeriatrics 23(2), 256-263.  DOI: 10.1017/S1041610210001845

Baker, S.C., Gallois, C., Driedger, M., & Santesso, N. (2011).  Communication accommodation and managing musculoskeletal disorders: Doctors’ and patients’ perspectives (on behalf of the Effective Consumer Investigator Group: P.S. Tugwell, A. Wilson, P.M. Brooks, A. O’Connor, A. Qualman, J. Wale, & G.A. Wells).  Health Communication, 26, 379-388. DOI: 10.1080/10410236.2010.551583

Rooney, D., Paulsen, N., Callan, V.J., Brabant, M., Gallolis, C., & Jones, E. (2010).  A new role for place identity in managing organizational change.  Management Communication Quarterly, 24(1), 44-73.  DOI: 10.1177/0893318909351434

Hewett, D.G., Watson, B.M., Gallois, C., Ward, M., & Leggett, B. A. (2009).  Intergroup communication between hospital doctors: Implications for quality of patient care. Social Science & Medicine, 69, 1732-1740, doi:10.1016/j.socscimed.2009.09.048.

Hewett, D.G., Watson, B.M., Gallois, C., Ward, M., & Leggett, B. A. (2009). Communication in medical records: Intergroup language and patient care. Journal of Language and Social Psychology, 28(2), 119-138.

Driedger, S.M., Gallois, C., Sanders, B.C., & Santesso, N. (2006).  Finding common ground in team-based qualitative research using the convergent interviewing method.  Qualitative Health Research, 1145-1157.

Lennon, A., Gallois, C., Owen, N., & McDermott, L. (2005).  Young Women as Smokers and Non-Smokers: A Qualitative Social Identity Approach.  Qualitative Health Research, 15, 1345-1359.

Gallois, C., Ogay, T., & Giles, H. (2005). Communication accommodation theory: A look back and a look ahead. In W. Gudykunst (Ed.), Theorizing about intercultural communication (pp. 121-148). Thousand Oaks, CA: Sage.

Gallois, C., McKay, S., & Pittam, J. (2004). Intergroup Communication and Identity: Intercultural, Health, and Organisational Communication. In K. Fitch & R. Sanders (Eds.), Handbook of Language and Social Interaction (pp. 231-250). Mahwah, NJ: Erlbaum.

Gallois, C. (2004). Intergroup and interpersonal issues in communicating about disability. In S.-H. Ng, C.-Y. Chiu, & C. Candlin (Eds.), Language matters: Communication, culture, and identity (pp.355-374). Hong Kong: City University of Hong Kong Press.

Jones, E.S., Watson, B., Gardner, J., & Gallois, C. (2004). Organizational communication: Challenges for the new century. Journal of Communication, 54, 722-750.

Gallois, C. (2003). Reconciliation through communication in intercultural encounters: Potential or peril? Journal of Communication, 53, 5-15.

Pittam, J., & Gallois, C. (2002). The language of fear: The communication of intergroup attitudes in conversations about HIV and AIDS. In S. Fussell (Ed.), The verbal communication of emotions: Interdisciplinary perspectives (pp. 209-230). Mahwah, NJ: Erlbaum.

Gardner, J., Paulsen, N., Gallois, C., Callan, V., & Monaghan, P. (2001). Communication in organisations: An intergroup perspective. In W.P. Robinson & H. Giles (Eds.), The new handbook of language and social psychology (pp. 561-584). Chichester: Wiley.

Weatherall, A., Gallois, C., & Pittam, J. (2000). Language and social interaction: Taking stock and looking forward. Communication Yearbook, 24, 363-384.

Pittam, J., & Gallois, C. (2000). Malevolence, stigma, and social distance: Maximizing intergroup differences in HIV/AIDS discourse. Journal of Applied Communication Research, 28, 24-43.


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