School of Psychology
The University of Queensland
Brisbane, Qld, 4072
PhD The University of Queensland.
BA (Hons) The University of Queensland.
My research focuses on effective communication between health professionals and patients. Specifically, I research the influence of identity and intergroup processes both on patient-health professional communication and on communication in multi-disciplinary health teams.
My areas of particular interest includes hospital clinical handovers, critical incident disclosure by clinicians to patients and their families and miscommunciation in hospital settings.
I am the Immediate Past President of the International Association of Language and Social Psychology (IALSP). IALSP is a small international specialist association, whose members comprise scholars at the interface between the disciplines of language and social psychology, and include people in social psychology, communication studies, linguistics/applied linguistics, sociology, and anthropology.
I am an active member of the International Communication Association (ICA), which is an important cross disciplinary communication association with over 4000 members across 65 countries
Australian Research Council Linkage grant (2011- 2013).Effective clinical handover communication: Improving patient safety, experiences and outcomes. CI with 15 others ( $700,000 over three years).
UQ Collaboration and Industry Engagement Fund (2012). Health and Safety Perceptions, Attitudes and Behaviour of Australian Outbound Travellers.
Queensland Health, Clinical Safety and Quality Improvement Service, Centre for Health Care Improvement (2010 - 2011). Analysis of the Open Disclosure Training Program implemented by Queensland Health.
Queensland Health, Queensland Centre for Mothers and Babies (2009-2012). This funding of $7 million provides for a program of research, evaluation and policy development on maternal health in Queensland over a four year period
Queensland Health, Southern Metro District. Investigation into Communication and Patient Safety (CAPS) (2008 -2009).
Australian Commission on Safety and Quality in Healthcare (ACSQH). Open Disclosure and Indicator Development, including 100 Patient Stories Project. It is an interstate project with academic staff from UTS, University of Melbourne, Edith Cowan University (WA), University of Queensland, University of Western Sydney, Griffith University (Qld), and Flinders University (SA). .
Prince of Wales Hospital, NSW, Acute Care Surgery Award (2005):IT implementation and clinical handovers in acute care surgery
Australian Research Council Discovery Grant (2004-2006, APD): Understanding effective and satisfying communication between health providers and patients and its relationship with health outcomes.
Australian Research Council (Linkage grant 2003-2006): The management of information technology based organisational change
Australian Research Council (Linkage grant 2003-2006): Improving the retention of hospital based registered and enrolled nurses working shift work
Jones, L. & Watson, B. (2013) Intergroup communication. Oxford Bibliographies Online. Oxford University Press New York
Rudd, C., Carter, O., Gallois, C., Watson, B. M., Hewett, D. G., Stoddart,C., Dart, J., Thislethwaite, J. (In press). Creating safer health care organisations. In Critical conversations for patient safety: An essential guide for health professional students. Pearson, Australia.
Dragojevic, M., Giles, H. & Watson, B. M. (2013) Language Ideologies and Language Attitudes. The social meanings of language, dialect and accent: International perspectives on speech styles. (1-25). New York, USA: Peter Lang Publishing
Hewett, D.G., Watson, B. M., Gallois, C. (2013). Trust, Distrust and Communication Accommodation Among Hospital Doctors. In C.N. Candlin & J. Crichton (Eds.) Discourses of trust. (36-51) Basingstoke: Palgrave Macmillan
Watson, B. M., Hewett, D. & Gallois, C. (2012). Intergroup communication and healthcare. In Howard Giles (Ed.), The Routledge Handbook of Intergroup Communication (293-305). Abingdon, Oxon: Routledge
Gallois, C, Watson, B. M., & Cretchley, J. (2012).Approaches and methods in
intergroup communication. In Howard Giles (Ed.), The Routledge Handbook of
Intergroup Communication. (36-51). Abingdon, Oxon: Routledge
Watson, B. M. (2012) Intercultural and cross cultural communication. In Anastacia Kurylo (Ed.). Inter/Cultural Communication: Representation and Construction of Culture in Everyday Interaction. (25-45). Thousand Oaks, CA, USA. Sage Publications
Watson, B. M., Jones, E., Hewett, D. & Gallois, C. (2012). Culture and Health Care: Intergroup Communication and its Consequences. In Jane Jackson (Ed). The Routledge Handbook of Intercultural Communication (510-522). Abingdon, Oxon: Routledge
Watson, B.M., Schwarz, G.M. & Jones, E. (2008). Is Organizational E-Democracy Inevitable? In Van Slyke, C (Ed.). Information Communication Technologies: Concepts, Methodologies, Tools, and Applications (Vol 5) pp 3171-3189. Hershey, PA: IGI Global. (Original work published in 2005)
Watson, B. M., Heatley, M., Kruske, S., Gallois, C. (2012) An empirical investigation into beliefs about collaborative practice among maternity care providers Australian health Review, 36, 466-470http://dx.doi.org/10.1071/AH11104.
Angus, D, Watson, B.M., Smith, A, Gallois, C. & Wiles, J. (2012) Visualising conversation structure across time: Insights into effective doctor-patient consultations. PLoS One, 7 6: e38014.1-e38014.12.
Jones, E. & Watson, B.M. (2012) Developments in Health Communication in the 21st Century. Journal of Language and Social Psychology, 31, 415-436.
Pitts, M. J & Watson, B.M. (2012). Epilogue: Trends and Forecasts in Language and Social Psychology Scholarship. Journal of Language and Social Psychology, 31, 437-446
Schwarz, G. M, Watson, B. M., & Callan, V. J. (2011) Talking up failure: How discourse can signal failure to change. Management Communication Quarterly,25 (2), 311-352.
Wilkinson, S. A., Miller, Y. D., & Watson, B. (2010). The effects of a woman-focussed, woman-held resource on preventive health behaviors during pregnancy: The Pregnancy Pocketbook. Women and Health, 50, 342-358.
Hewett, D. G., Watson, B. M., Gallois, C., Ward, M., & Leggett, B. A. (2009). Intergroup Communication between Hospital Doctors: Implications for Quality of Patient Care. Social Science & Medicine, 69, 1732–1740.
Note: Coordinator roles prior to 2009 and tutor roles prior to 2006 are not included.
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